For the purposes of these provisions, the following terms shall have the following meanings:
Withdrawal period: the period during which the consumer can exercise his right of withdrawal. Consumer: a natural person who does not engage in a professional activity and enters into a distance contract with the seller. Day: a calendar day. Fixed-term agreement: a distance contract concluded for the gradual delivery of goods and/or services. Durable medium: any medium that enables the customer or seller to store information in a way that allows future access and unaltered reproduction of the information. Right of withdrawal: the possibility for the customer to withdraw from the contract within the cooling-off period. Entrepreneur: a natural or legal person offering goods and/or services to private customers at a distance. Distance contract: the conclusion of a contract using communication technology without the customer and seller being present at the same place simultaneously. Remote communication technology: a means that can be used to conclude a contract without the customer and seller being present simultaneously. General Terms and Conditions: the standard terms and conditions of the seller.
Article 2 - Identity of the Seller
Name of the company: Aurelius Ecommerce LLC, operating under the brand name The Goth Society
Address: 3140 W. Main Street, Riverton, Wyoming 82501, United States
E-mail: hello@thegothsociety.com
Telephone number: +1 256 770 0001
Article 3 - Applicability
The General Terms and Conditions apply to every offer made by the seller, as well as to every distance contract concluded and every order placed between the seller and the customer. The General Terms and Conditions shall be made available to the customer before the conclusion of the distance contract.
Article 4 - The Offer
If an offer has a limited validity period or is subject to conditions, this shall be clearly stated. The offer shall contain a complete and accurate description of the products and/or services offered. Clear errors in the offer do not bind the seller. Photos, specifications, and information in the offer are for illustrative purposes only and do not constitute grounds for compensation or dissolution of the contract.
Article 5 - The Contract
This contract is concluded at the moment the customer accepts the offer and meets the required conditions. In the case of electronic acceptance, the seller shall immediately confirm receipt of the acceptance electronically. Until this receipt is confirmed, the customer may dissolve the contract. The seller shall take appropriate measures to secure the electronic transmission of data.
Article 6 - Right of Withdrawal
For purchases of products, the customer has the right to withdraw from the contract within 30 days without giving any reason. The period begins on the day following receipt of the product by the customer. During this period, the customer must handle the product and its packaging with care and only unpack or use it to the extent necessary to determine whether he wishes to keep the product. Within 30 days of receipt, the customer must inform the seller in writing or by email of his intention to exercise his right of withdrawal. After this notification, the customer has an additional 30 days to return the product, with timely proof of shipment. In the absence of notification or return within the specified periods, the purchase is deemed final.
Article 7 - Costs upon Cancellation
In exercising the right of withdrawal, the return costs are borne by the consumer. The Goth Society shall refund the amount paid by the consumer within 5 days of receiving the return shipment, provided the product has been returned in full or there is sufficient evidence of full return.
Article 8 - Exclusion of the Right of Withdrawal
For certain products, The Goth Society may exclude the consumer's right of withdrawal, provided this is clearly and timely stated in the offer before the conclusion of the contract. This applies in particular to customized products, personal items, non-returnable or perishable products, products subject to price fluctuations in the financial market, opened audio and video recordings, software, and hygiene products whose packaging has been opened.
Article 9 - Prices
During the validity period of the offer, the prices of products and services shall not be increased unless there are changes in applicable tax rates. Price changes up to 3 months after the conclusion of the contract are only permitted if required by law. After 3 months, price increases are only permitted if the consumer agrees or has the right to terminate the contract. Deliveries outside the United States may be subject to customs duties or administrative fees by the postal or courier service. Typographical errors are reserved, and The Goth Society is not obliged to deliver products at an incorrect price.
Article 10 - Conformity and Warranty
The Goth Society ensures that the products and services conform to the agreement, the specifications as stated in the offer, as well as the usual standards of quality and use, and the applicable legal provisions. Any defects must be reported in writing within 30 days of delivery. The warranty period corresponds to the manufacturer's warranty, and The Goth Society is not responsible for the suitability of the products for specific applications or purposes. The warranty does not apply in case of self-repair, improper use, exposure to unsuitable conditions, or violation of regulations.
Article 11 - Delivery and Performance
The Goth Society commits to the utmost care in receiving and fulfilling orders for products. Delivery occurs within a period of 30 days, unless otherwise agreed. Delays or incomplete performances shall be notified to the consumer within 30 days of the order. In case of delay or incomplete performance, the consumer has the right to terminate the agreement free of charge and receive compensation. Upon termination, The Goth Society shall refund the amount paid within 5 days. In case of impossibility to deliver an ordered product, The Goth Society will attempt to propose a replacement item, clearly indicated upon delivery. The right of withdrawal is not excluded for replacement items, and any return costs are borne by The Goth Society. The risk of damage or loss of products rests with The Goth Society until delivery to the consumer or a designated representative, unless otherwise agreed.
Article 12 - Agreements with Specific Duration: Duration, Termination, and Renewal
Termination: An agreement for an indefinite period, aimed at the regular delivery of products or services, may be terminated by the consumer at any time according to the agreed termination rules and with a maximum notice period of one month.
Renewal: An agreement for a definite period aimed at the regular delivery of products or services is not automatically renewed for a specific duration unless otherwise agreed in writing.
Duration: For agreements with a duration of more than one year, the consumer may terminate them at any time after one year with a maximum notice period of one month, provided it is reasonable and fair.
Article 13 - Payment
Unless otherwise agreed, the consumer must make payment at the time of placing the order. Accepted payment methods include Mastercard, Maestro, American Express, Visa, and PayPal. All transactions on TheGothSociety.com are SSL-encrypted for a secure payment environment. In case of non-payment, The Goth Society reserves the right to cancel the order.
Article 14 - Complaints Procedure
In case of complaints about the execution of the agreement, the consumer must inform The Goth Society fully and clearly within 30 days of discovering the defects. The Goth Society will respond to complaints within 30 days of receipt. If handling a complaint takes longer, The Goth Society will send an acknowledgment of receipt within the first 30 days, stating the expected period for handling. Upon justified complaints, The Goth Society will, at its discretion, carry out replacement deliveries or free repairs. For any complaints or questions, please contact us at hello@thegothsociety.com
Article 15 - Disputes
Contracts between The Goth Society and the consumer to which these general terms and conditions apply are governed exclusively by United States law, regardless of the country in which the consumer is domiciled.
