We require 1 to 2 business days to process your order. If there is a significant delay in shipping, you will receive an email about it. Thank you for your understanding.
2. Delivery
The delivery time of your order is 3 to 5 business days after processing, for a total of 4 to 7 business days. You can easily track the progress on our website with Track & Trace.
3. Shipping Costs
We offer free shipping on all orders worldwide.
4. Order Confirmation & Tracking
After shipment, you will receive a confirmation email with the tracking number of your package. Within 24 hours, the Track & Trace system will be activated, allowing you to track your shipment via the "Track your order" page.
5. Return & Refund Policy
Please see our return and refund policy for more information on return options and steps.
6. Damaged or Defective Product
If your product is damaged in transit, we offer a free replacement or full refund. Please contact us at hello@thegothsociety.com and we will resolve this as quickly as possible.
7. Lost Packages
If your package is lost in transit, you can choose between a free replacement or a full refund. Please contact us at hello@thegothsociety.com.
8. Payment Methods
Payment in our online store can be made by Mastercard, Maestro, American Express, Visa, and PayPal. All payment methods on thegothsociety.com are SSL-encrypted for a secure payment environment.
For any further questions about your order or our services, do not hesitate to contact us at hello@thegothsociety.com.
